The latest UK Logistics Confidence Index from Barclays and Moore Stephens has revealed that contracts won from rivals are now the main source of new business for logistics operators.
The Index is based on a survey of 100 senior decision makers. 57 per cent of respondents claimed that the majority of their new business opportunities over the last six months had come from customers choosing to switch operators.
Only around 10 per cent said the renewal of existing contracts was their main source of new business.
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