Reputation
Our reputation has been hard won and is very important to us, but don't take our word for it, see what our customers say...
"Downton continue to provide Marketforce and its clients with a first rate logistics service, as they have for a considerable number of years. They can deliver up to 120 loads of magazines throughout the UK daily on our behalf with a 99.8% delivery accuracy. Throughout their business, Downton always display a positive can-do approach, ensuring that our products get to the right place, at the right time, every time."
Andy Webster, IT & Logistics Director, Marketforce UK Ltd.
"Early in 2009, News International embarked upon redesigning its total supply chain to support multi-million pound investments in state-of-the-art printing facilities at Broxbourne, Knowsley and Eurocentral in Scotland. News International effectively created a new route to market, by-passing wholesalers in some key regions to ensure that our products reached our readers more efficiently. This innovation has never been carried out before by any other publisher.
In order to make this industry changing move, News International required Downton to be equally innovative, flexible and reactive to ensure the delivery of 20 million newspaper supplements (magazines) was completed each week and on time.
On an ongoing basis, our volume and weight fluctuations create their own challenges. Downton deals with them professionally and provides a consistent high service level every day. They faced the challenge of News International's innovation within its route to market with complete professionalism. Their attention to detail and "can do" attitude enabled News International to implement its supply chain strategies successfully. News International has no hesitation in recommending CM Downton to any other businesses."
Jeff Yeung, Director, Group Operations Services,
News International.
"Pets at Home is the UK's leading pet care retailer, providing pet lovers with thousands of products for their dogs, cats, birds, fish and other animals. The company is still growing fast, with a clear strategy to go on expanding. We currently have over 260 stores open, with more stores and products to come.
Downton has been our Logistics Provider for over 12 years and supplied our entire distribution fleet when we opened our National Distribution Centre at Stoke in 1993. They now deliver to all of our stores in England and Northern Ireland at least 3 times a week and maintain a 99% plus delivery performance. I find Downton to be very responsive, flexible and refreshing to deal with.
I firmly believe we have a very strong and reliable business partner."
Brian J Cooper, Head of Distribution, Pets at Home.
"At Dyson we invent. We pioneer new technologies, we challenge existing ideas and we solve problems - it's about doing things differently and better through innovation and passion. Across the globe, we select our supply chain partners on the same basis. Downton have delivered the UK fulfilment strategy for both warehousing and distribution for Dyson since 2001. They have demonstrated a commitment to our success by consistently delivering outstanding levels of customer service and innovation, allied to flexibility and supported by a willingness to invest in our long-term development and growth."
Tom Carroll, Supply Chain Director, Dyson.